Business & Technical Services Limited

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Consultant Skills

Training and documentation

• Carried out training needs analysis
• Developed courses for bespoke applications and office products
• Trained all levels of personnel
• Designed courses, manuals and procedure guides
• Written Plain English copy for government Web site
• Delivered classroom and one-to-one training
• Produced Windows Help files, ASP, XML and HTML documents

Technical

• Microsoft Certified Systems Engineer NT 4 and Windows 2000
• Specialize in Small Business Server 2000 and 2003
• Scripted unattended workstation builds
• Rolled out Windows 2000 and Windows XP
• Planned and installed Active Directory on Windows 2000 and 2003
• Solved clients' problems by phone and in person
• Installed software and hardware
• Installed and configured Exchange Server 2000 and 2003
• Developed scripts, macros, templates and small applications
• Devised software installation and configuration standards

Management and Organization

• Strong written and oral presentation skills
• Supervised and trained staff
• Led project team for rollout
• Implemented review of staff up-skilling needs
• Developed work procedures to improve staff performance