Business & Technical Services Limited

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Consultant - Project History

Installation Engineer for various clients 05.2002 - 07.2002 Building and deploying Windows 2000 and Windows XP desktops and laptops to end users. Testing configuration and network connectivity. Configuring switches and routers. Technical Author for Invisible Software Ltd 02.2002 - 04.2002 Developing HTML help and Web Help systems using RoboHelp for iWS Web server, a new Windows Web server designed for speed and security. Technical Author for Idesta Group 09.2001 - 12.2001 Developing an online help system using RoboHelp for Idesta Mobile Office Builder, a new development environment for mobile applications. Desktop Applications Trainer 2001 - ongoing Providing classroom and one-to-one training on Windows, Internet skills, Adobe Acrobat, Outlook, Word, Excel, Publisher and other PC applications to small businesses and individuals. Trainer for Co-op FuneralCare 29.06.2001 - 24.07.2001 Training FuneralCare staff on Windows 98, Outlook, Excel and line of business intranet applications. IT Consultant for a Leeds-based client June 2001 Producing a detailed proposal and design for a new network for a small commercial client. Copy Editor for various authors, University of Leicester 29.05.2001 - ongoing Proof reading and editing typescripts to produce camera-ready copy for a book of essays celebrating the life and work of an eminent historian. Desktop Products Trainer for Spring IT Training, Leeds (for Employment Service, Royal Mail), 15.01.2001 - ongoing Training end users in Microsoft Word, Excel, PowerPoint, Outlook and Access to advanced level. Training Consultant/Courseware Developer for Barron McCann, Glasgow (for Scottish Children's Reporter Administration and Logica), 22.02.2000 - ongoing Updating training materials and data for a bespoke case processing business application based on Active Server Pages and SQL Server. Building training server and updating SQL database for use in training courses. Updating manuals for trainers. Technical Trainer 2001 - 2002 Preparing and delivering a Exchange Server 5.5 administration training courses to IT technical staff in public and private sector organizations. Desktop Products Trainer for City of York Council 15.01.2001 - 31.01.2001 Training end users in Windows NT 4.0 running on Terminal Server, Microsoft Office 2000 and Outlook 2000. Providing deskside support to new users during rollout. IT Consultant for Datalect Group Limited 10.01.2001 Advising on anti-virus measures. Removing viruses from clients' PCs and protecting against recurrence. Software Installation Engineer for IF online, Leeds 04.09.2000 - 24.11.2000 Installing bespoke java-based application for mortgage brokers. Configuring dial-up networking software and hardware. Synchronising online and offline databases. Assisting new users with product configuration and use. Desktop Products Trainer for Spring IT Training, Leeds (for City of York Council), 24.08.2000 - 18.12.2000 Training end users in Windows NT 4.0 running on Terminal Server, Microsoft Office 2000 and Outlook 2000. Providing deskside support to new users during rollout. Exchange Server Engineer for New Street Computers, Paisley 28.10.2000 Installing and configuring Microsoft Exchange Server to provide internal and Internet mail for a small business. Trainer for Barron McCann, Glasgow (for Scottish Children's Reporter Administration and Logica), 14.08.2000 - 07.11.2000 Training end users on bespoke case processing application, and on Windows 95, Microsoft Word and Outlook. Maintaining training network and SQL server. Software Installation Engineer for Digica, Leeds (for ChiRex (fine chemicals) Ltd), 28.06.2000 - 05.07.2000 Installing Outlook 2000 and PC Anywhere on Windows NT and Windows 98 desktops and laptops for users in a large chemical plant. Updating user profiles and generally troubleshooting installation problems. Training Consultant/Courseware Developer for Barron McCann, Glasgow (for Scottish Children's Reporter Administration and Logica), 1.02.2000 - 30.10.2000 Providing advice and consultancy. Developing training materials and data for a bespoke case processing business application based on Active Server Pages and SQL Server. Building training server and developing SQL database for use in training courses. Producing manuals for trainers. Desktop Products Trainer for Barron McCann, Glasgow (for Scottish Children's Reporter Administration and Logica), 7.02.2000 - 14.04.2000 Training end users in Microsoft Word, Excel, PowerPoint and Outlook. Maintaining training network and Exchange server. Support Engineer for Computacenter, Halifax and Leeds (for the Halifax Building Society), 7.10.1999 - 17.12.1999 Providing software and hardware support to Building Society staff on three sites. Building desktop PCs and laptops. Installing software. Training Course Developer for Barron McCann, Edinburgh (for Scottish Children's Reporter Administration and Logica),12.04.1999 - 01.11.1999 Developing user manuals and training course materials for specialist database application for a government agency. Meeting and liaising directly with client representatives. Training end users in desktop products, use of their intranet and line of business applications. Install Engineer for Hypertec, Berkshire (for Ward Hadaway, solicitors), 31.07.1999 Installing memory upgrades in Compaq PCs. Team Leader (Rollout)/ Deskside support for GE Capital IT Solutions (for the National Grid), 07.07.1999 - 16.07.1999 Decommissioning NT workstations and laptops before transporting them to a new site. Reconfiguring workstations and laptops for new site. Providing deskside support. Support Engineer for Techtonik, Gateshead (for various clients, including Local Authority), 11.1.1999 - 31.8.1999 Designing and delivering training courses to users and local administrators on desktop products and day-to-day NT and Exchange administration. Providing software, hardware and network support and administration to small and medium-sized businesses. Scripting unattended workstation builds. Building and configuring servers, and desktop and mobile clients. Carrying out IT audits and documenting procedures. NT Rollout Engineer/Team Leader for MCI Systemhouse (for British Energy), 1.6.1998 - 24.12.1998 Team Leader for large-scale NT workstation and Microsoft Office 97 rollout for major commercial client at a Nuclear Power Station, using Compaq and HP hardware. Building and configuring PCs, printers and HP JetDirect print servers. Testing connectivity to Token ring LAN, WAN and IBM mainframe. Providing network and desktop support to new users. Liaising with internal IT staff and management. Maintaining system documentation. IT Commercial Manager for Gateshead College 3.11.1997 - 1.6.1998 Advised local businesses on IT implementation and training. Organised training courses for local firms. Prepared bids and tenders. Implemented departmental review matching staff skills to curriculum needs. Gained Microsoft accreditation for the college. Tendered successfully for Modern Apprenticeship Scheme for computer technicians. Organising staff rotas and course timetable. Dealing with student issues. Liaison with examining bodies. Day-to-day management of IT lecturing and support staff. Office Automation Support Officer for Northumberland County Council 1993 - 11.1997 Designed and delivered training courses for DOS, Windows and Unix-based applications. Devised and maintained standard templates for County Council documents and advised on and implemented software installation standards. Evaluated new products for use in the County Council, liaised with suppliers and planned software configuration. Performed hardware and software upgrades. Installed and configured client software. Provided efficient technical support to users on desktop and Unix-based products. Part of a small cross-discipline team involved in planning, configuring and implementing all aspects of a PC network and intranet for the County Council, from making cables to writing scripts to automate software installations. This network replaced RS232/DRS Connect communications using OSLAN with a routed TCP/IP network linking Novell, Unix and NT servers with Windows PCs and terminals and the ICL mainframe. Liaised with departmental representatives to plan implementation of new network. Implemented Windows 95 rollout and Windows to mainframe connectivity for Castle Morpeth Borough Council. Implemented ICL OfficePower system for Social Services area offices. Planned evaluation and rollout of Windows 95. Developed a new Help Desk system. Senior Employment Assistant for Northumberland Careers Service 1991 - 1993 Managed administrative staff in three offices during a period of change. Trained staff in computer and manual systems, including word-processing and mainframe data input. Set up and maintained public-access computer systems in the Careers libraries, including configuring communications hardware and software. Installed job search software for high school careers teachers. Developed spreadsheet system to analyse statistics and automate monthly returns to Central government. Improved staff performance by introducing new office procedures. Organised events and visits to employers. Training Consultant for Fairs plc, Newcastle upon Tyne 1990 - 1991 Part of training and post-sales support team for a financial services software house. Solved clients problems on technical support line. Advised clients on best use of software for their business. Developed and delivered tailored training courses and materials. Made presentations during open days, workshops and user meetings. Developed test data and co-ordinated software testing and quality assurance. Edited technical manuals and company newsletter. Placement Officer, South Tyneside Employment Training 1989 - 1990 Marketed training schemes to employers. Trained office staff to use spreadsheets and word-processing. Designed training programs. Analysed scheme performance. Organised open days. Housing Department Clerical Officer for Castle Morpeth Borough Council 1988 - 1989 Provided clerical support to Senior Officers in the Housing department. Supervised typists and clerical assistants. Re-organised client, property and "right to buy" filing systems. Assistant Scientific Officer for the British Geological Survey 1987 - 1988 Created and maintained computer database of borehole and strata details. Produced reports using SQL. Used digitiser to collect geographical information. Produced a glossary of drillers' terminology. Used PC and VAX-based word-processing systems to produce standard documents and one-off reports.

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